These Terms of Use (the "Terms") govern the conditions and rights and obligations applicable when customers use the relaxation services provided by SALON by HOGUGU, operated by HOGUGU Share Salon Co., Ltd. (the "Company"). By using the Service, you confirm and agree to all of the following provisions. If the Company establishes additional terms, special conditions, notices, a Privacy Policy, usage guides, help content, FAQs, or other policies in connection with the Service, those documents shall also form part of these Terms. Please read them carefully.
Article 1 (Definitions)
In these Terms, the following definitions apply:
1. Therapist: a therapist who provides relaxation services at the Facility.
2. Customer: an individual who agrees to these Terms and uses the Service.
3. Facility: the SALON by HOGUGU premises operated by the Company, including all treatment spaces, equipment, fixtures, and related physical facilities provided by the Company.
4. Service: the relaxation service operated by the Company under the name SALON by HOGUGU.
5. Treatment Room: a treatment space partitioned by a door, curtain, or similar divider.
6. Treatment Agreement: the agreement concluded between the Company and a Customer regarding treatment services.
7. Treatment Service: the relaxation and body-care service provided to Customers.
Article 2 (Purpose)
1. These Terms set out the rules governing use of the Facility and the Service provided by the Company to Customers.
2. These Terms apply to all Customers who use the Facility and Service. A Customer is deemed to have agreed to these Terms upon using the Facility or Service (i.e., when a booking is made or when check-in procedures are completed on the first visit).
3. Customers must at all times comply with these Terms and the Facility rules set by the Company when using the Facility and Service.
Article 3 (Membership Registration)
1. Customers shall register as members through the booking system provided by the Company in accordance with the Company's designated procedures. The Company shall approve Customers' use of the Service based on the content of their membership registration. The Company may decline to approve a Customer's use of the Service if it determines that such use would be inappropriate. Customers acknowledge in advance that their application may not be approved. Even if the Company does not approve a Customer's use of the Service, the Company bears no liability whatsoever to that Customer and has no obligation to explain its reasons.
2. Customers shall use the Service of their own volition and are deemed to have agreed to comply with the provisions of these Terms upon using the Service.
3. Customers are solely responsible for the accuracy of their registered information. Customers may update, add to, or delete their registered information within the scope necessary to use the Service, and must always maintain accurate records at their own responsibility. The Company bears no liability for any disadvantage a Customer suffers as a result of failing to take the measures set out in this paragraph.
Article 4 (Content and Form of Treatment Services)
1. The Treatment Service consists of relaxation treatments provided by a Therapist to a Customer at the Facility.
2. With respect to the provision of Treatment Services by Therapists through the Service, the Company acts as the contracting party vis-à-vis the Customer.
3. Customers are obligated to accurately disclose their health condition to the Therapist. The Company and the Therapist bear no liability for any damage arising from incomplete or inaccurate disclosure.
4. The Service does not constitute medical treatment or quasi-medical practice as defined under the Act on Practitioners of Anma Massage and Acupuncture (the "Anma Act"). Customers acknowledge in advance that the Treatment Service does not guarantee improvement of any physical condition.
Article 5 (Formation of Treatment Agreement)
1. A booking is confirmed and a Treatment Agreement is formed when the Customer completes the booking procedure through the Service's booking system and the Company approves the booking request. If errors in the booking information prevent the Customer from receiving the Service, or if the Service period is shortened due to late arrival or similar reasons, the Customer shall still pay the full amount of the Service fee.
2. The Service operates on a reservation basis in principle. Walk-in visits without a prior booking are accepted only when a Therapist capable of providing treatment is available. In such cases, the Treatment Agreement is formed when the Customer completes the check-in procedure after arriving.
3. Service fees shall be based on the fee schedule separately presented to Customers by the Company.
Article 6 (Payment)
1. Payment of Service fees shall be made via the Service's booking system or at the Facility counter using credit card, electronic money, or other methods designated by the Company.
2. Customers shall pay the Service fee after the Treatment Agreement is formed and the Treatment Service has been received, in accordance with the payment method set out in the preceding paragraph. However, if a Customer uses a debit card as the payment method in the booking system, the charge may be applied at the time the booking request is submitted. If the Customer cancels after using a debit card, the card issuer will issue a refund at a later date.
Article 7 (Cancellation Policy)
1. The following cancellation fees apply when a Customer cancels a booking:
○ Up to 24 hours before the scheduled booking time: Free
○ Between 24 hours and 3 hours before the scheduled booking time: 30%
○ Cancellation less than 3 hours before, no-show, or failure to arrive: 100%
2. If the Company determines that a Customer's cancellation frequency is excessively high and is causing inconvenience to other users, the Company may refuse that Customer's use of the Facility and Service.
3. The rules for cancellation and modification of bookings shall be determined separately by the Company.
Article 8 (Coupons)
1. A "coupon" refers to an electronic voucher that can be applied toward payment of relaxation service fees or cancellation fees within the Service. Customers may use coupons issued by the Company to pay all or part of relaxation service fees or cancellation fees within the Service.
2. Customers may not allow other users or third parties to use their coupons, nor may they lend, transfer, sell, pledge, or otherwise deal with their coupons.
3. Coupons are valid for the period designated by the Company; any unused coupons will expire upon expiry of the validity period.
4. Notwithstanding the preceding paragraph, if a Customer's right to use the Facility and Service is suspended or their membership registration is terminated, any unused coupons held by that Customer will also expire.
Article 9 (Restrictions and Refusals)
The Company or a Therapist may decline or suspend the Service on safety grounds if a Customer falls into any of the following situations. A Service fee may apply in such cases.
1. The Customer is heavily intoxicated or has been drinking alcohol.
2. The Customer has or is suspected of having an infectious disease, skin condition, or serious pre-existing condition (heart disease, hypertension, epilepsy, etc.).
3. The Customer is pregnant (unless the Company has expressly approved based on the Customer being in a stable trimester and having submitted a consent form or similar).
4. The Customer has an injury, bruise, fracture, or inflammation.
5. The Customer has recently undergone surgery.
6. The Customer engages in threatening behavior, violence, harassment, or sexual harassment (customer harassment) toward Company staff or other users.
7. The Customer is identified as or found to be associated with organized crime.
8. Any other case in which the Company deems it appropriate to decline or suspend the Service pursuant to Article 10 or otherwise.
Article 10 (Prohibited Conduct)
Customers must not engage in any of the following conduct within the Facility. If a Customer engages in any of the following, the Company may, without prior notice, suspend that Customer's right to use the Facility, the Service, and any other services provided by the Company, terminate their membership registration, and take such other measures as the Company deems appropriate.
1. Sexual Harassment and Adult-Entertainment Conduct
a. Requesting sexual services: soliciting prostitution, adult-entertainment services, or similar conduct.
b. Requesting treatment in inappropriate areas: requesting treatment in areas such as the groin (V-line area), buttocks, chest, or genitalia that significantly exceed the scope of relaxation services.
c. Obscene conduct: excessive physical contact with the Therapist, obscene acts, conduct designed to arouse sexual curiosity, and any other conduct or harassment that causes the Therapist anxiety or discomfort.
2. Direct Transactions and Personal Information
a. Prohibition of direct transactions: soliciting the Therapist to transact directly without going through the Company, or paying the Therapist directly (whether for more or less than the agreed amount).
b. Exchanging contact details or soliciting: asking for the Therapist's contact details or exchanging personal contact information.
c. Misuse of personal information: using the Therapist's personal information for purposes other than receiving the Service, or recording and taking such information outside the Facility by memo or other means.
3. Use of Facility and Equipment
a. Unauthorized photography or recording: taking photos, videos, or audio recordings within the Facility without authorization, or conducting live streams.
b. Inappropriate filming: filming or distributing adult or similar content.
c. Damage or removal of equipment: destroying, soiling, or removing Facility equipment (beds, towels, stools, etc.) without authorization.
d. Fire, smoking, and food: smoking within the Facility, using open flames (moxa, incense, candles, etc.), and consuming beverages or food that could spill.
e. Unauthorized access: entering a treatment room without authorization.
f. Bringing pets: bringing pets into the Facility.
4. Obstruction and Nuisance
a. Defamation or intimidation: defaming, intimidating, or causing nuisance to other Customers, staff, neighboring residents, or building tenants.
b. Disruptive noise: making loud calls or vocalizations that disturb others.
c. Solicitation: soliciting or proselytizing for religious activities, multi-level marketing, information products, or other commercial activities.
d. Private transactions: buying, selling, or brokering personal goods or services.
5. Conduct That Impedes Proper Service Delivery
a. Off-label use: requesting medical treatment, therapeutic treatment, or any act requiring a national license or permit.
b. Excessive demands: demanding guarantees of the effects or efficacy of the Service.
c. Non-compliant requests: requesting the Service in a manner inconsistent with the Company's designated methods, rules, instructions, or booking terms.
d. Inappropriate attire: requesting the Service in unsanitary or otherwise inappropriate attire.
6. Organized Crime and Legal Violations
a. Use by organized crime: use by yakuza or other organized crime members or associates.
b. Legal violations: any other act prohibited by law or contrary to public order and morals.
c. Rights infringement: posting content to social media or other platforms that infringes the honor, privacy, property, or other rights of the Therapist.
d. Company's discretion: any other act the Company deems inappropriate in light of generally accepted social norms.
Article 11 (Disclaimers and Limitation of Liability)
1. Except where the Company is guilty of willful misconduct or gross negligence, the Company's liability to a Customer for damage caused by a Treatment Service shall be limited to direct and ordinary damage up to an amount equal to the fees received from that Customer in connection with the relevant Treatment Service. The Company shall bear no liability whatsoever for the following damage arising from or in connection with a Treatment Agreement or Treatment Service unless attributable to the Company:
· Damage resulting from the Customer's cancellation, rescheduling, or change of content of a booking or application.
· Damage resulting from unauthorized use, property damage, no-show cancellations, theft, accidents, equipment failure, fire, natural disasters, water leaks, or other incidents occurring at the Facility or the building in which it is located.
· Transportation costs or other damage arising from the Customer's inability to use the Facility on the day, or from being unable to continue using the Facility partway through.
· Damage caused by a Customer to other users or third parties during use of the Facility, and damage caused to the Customer by the Customer's own actions.
· Any damage arising from the Customer's violation of these Terms or of instructions given by Company staff or Therapists.
2. Before receiving a Treatment Service, Customers must review the disclaimers and other matters for which the Company or a Therapist has requested consent or confirmation. A Therapist will not provide a Treatment Service to a Customer unless the Customer provides consent or confirmation by signature or other method designated by the Company.
3. Even where the Company is determined to bear liability for compensation or indemnification toward a Customer under applicable law, such liability is limited to direct and ordinary damage, and the maximum compensation amount is capped at the fees received from that Customer. This limitation does not apply where the Company is guilty of willful misconduct or gross negligence.
Article 12 (Suspension)
If a Customer violates these Terms, or if the Company determines that the Customer lacks the fitness to use the Facility as a user in light of generally accepted social standards, the Company may immediately suspend that Customer's right to use the Facility and Service, terminate their membership registration, and take such other measures as the Company deems appropriate.
Article 13 (Disclaimer Regarding the Service)
The Company makes no warranties whatsoever regarding the Service, including as to whether the Service meets any particular purpose of a Customer, whether it has the expected functionality, value, accuracy, or utility, or whether it is free from defects or errors. The Company bears no liability whatsoever for damage arising from or in connection with the Service, regardless of whether such damage was foreseeable, except where the Company is guilty of willful misconduct or gross negligence.
Article 14 (Disclaimer Regarding Data and Communications)
1. The Company makes no warranties and bears no liability whatsoever for any loss or destruction of Customer data or information obtained by the Company through the Service.
2. Except where the Company is guilty of willful misconduct or gross negligence, the Company's liability for damage arising from or in connection with errors, bugs, computer viruses, or other harmful elements within the Service shall be limited to direct and ordinary damage up to an amount equal to the fees received from the Customer in connection with Treatment Services.
3. Using the Service requires third-party products such as devices and third-party services such as internet connectivity. The Company makes no warranties regarding the quality, performance, specifications, or terms of use of such third-party products or services and bears no liability whatsoever for any damage arising therefrom, regardless of foreseeability. Additionally, changes to the quality, performance, specifications, or terms of use of third-party products or services may render the Service unavailable, but the Company makes no warranties in this regard and bears no liability whatsoever, regardless of foreseeability.
Article 15 (Damages)
1. If either the Company or a Customer violates these Terms, or if either party causes damage to the other through willful misconduct or negligence, that party shall compensate the other for such damage.
2. Even if applicable law renders all or part of the Company's disclaimer provisions invalid and the Company is determined to bear liability for compensation or indemnification toward a Customer, the Company's liability shall be limited to direct and ordinary damage up to an amount equal to the fees received from that Customer in the relevant transaction. This limitation does not apply where the Company is guilty of willful misconduct or gross negligence.
Article 16 (Suspension of the Service)
1. The Company may suspend or interrupt all or part of the Service without prior notice to Customers in any of the following circumstances:
(1) Renovation, repair, or inspection of the Facility;
(2) Temporary closure of the Facility;
(3) Inspection or maintenance of systems or infrastructure related to the Service;
(4) Stoppage of computers or communication lines due to an accident;
(5) A malfunction occurring in platforms, cloud computing services, or related third-party services necessary for providing the Service;
(6) Inability to provide the Service due to force majeure such as power outages or natural disasters;
(7) Any other case in which the Company deems a suspension or interruption necessary.
2. The Company bears no liability whatsoever for damage suffered by Customers as a result of measures taken under the preceding paragraph.
Article 17 (Termination of the Service)
1. The Company may terminate the Service at any time. In such a case, the Company will notify Customers in advance by a method the Company deems appropriate. In urgent cases, the Company may notify Customers after the fact.
2. The Company bears no liability whatsoever for damage suffered by Customers as a result of the termination of the Service under the preceding paragraph.
Article 18 (Exclusion of Antisocial Forces)
1. Customers represent that they are not, and warrant that they will not in the future become, members of organized crime groups, organized crime group members, affiliated enterprises, racketeers, groups engaging in criminal activities under the guise of social movements, special intelligence violent groups, or any equivalent entities (collectively, "Antisocial Forces").
2. If a Customer violates the preceding paragraph, the Company may immediately terminate the Treatment Agreement without prior demand, suspend the Customer's right to use the Facility, the Service, and any other services provided by the Company, terminate their membership registration, and take such other measures as the Company deems appropriate.
Article 19 (Intellectual Property)
1. Copyright, trademark rights, and all other proprietary rights in the content, information, trademarks, images, advertisements, designs, videos, and data provided by the Company through the Service belong to the Company or to the original authors or copyright holders of such content. Customers must not reproduce, edit, publish, publicly transmit, distribute, sell, provide, translate, or otherwise use or exploit any such information, trademarks, images, advertisements, designs, videos, or data.
2. All software used in or in connection with the Service contains proprietary rights protected by intellectual property laws and regulations.
3. The Company bears no liability for damage suffered by Customers due to violations of this Article. Furthermore, if a Customer obtains any benefit as a result of such acts, the Company shall have the right to claim an amount equal to such benefit.
Article 20 (Collection and Use of Information)
The Company may collect and use information relating to Customers who use the Service. The handling of Customer information by the Company shall be governed by the Company's Privacy Policy, and Customers agree to the Company's handling of their information in accordance with that Privacy Policy.
Article 21 (Confidentiality)
Customers shall keep confidential any business or technical information obtained in connection with these Terms or the Service, and must not disclose or leak such information to third parties, use it for any purpose other than using the Service, or allow third parties to use it, without the Company's prior written consent. However, the following information is excluded from this obligation:
1. Information that was already in the public domain at the time it was disclosed by the Company;
2. Information that entered the public domain after disclosure by the Company through no fault of the Customer;
3. Information that the Customer had already obtained before it was disclosed by the Company;
4. Information lawfully obtained from a third party after disclosure by the Company without any confidentiality obligation;
5. Information independently developed by the Customer without using the information disclosed by the Company.
Article 22 (Non-Assignment)
1. The Company may assign, transfer, pledge, or otherwise dispose of all or part of its rights and obligations under these Terms or relating to the Service to a third party without the Customer's consent (including transfers by way of merger, corporate split, or business transfer).
2. Customers may not assign, transfer, pledge, or otherwise dispose of all or part of their rights and obligations under these Terms or relating to the Service to a third party without the Company's prior written consent.
Article 23 (Amendment of These Terms)
1. The Company may amend these Terms without obtaining individual Customer consent in the following cases:
○ Where the amendment is in the general interests of Customers; or
○ Where the amendment does not conflict with the purpose of the agreement and is reasonable in light of the necessity, content, and appropriateness of the amendment.
2. When amending these Terms, the Company will set an effective date and publicize the amendment by use of the internet or other appropriate means.
3. If a Customer uses the Service after the publicized effective date, that Customer is deemed to have agreed to the amended Terms without objection.
Article 24 (Governing Law and Jurisdiction)
1. These Terms shall be governed by the laws of Japan.
2. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
April 24, 2026
